We want you to be happy with your purchase and take customer satisfaction very seriously. If you’re not happy with your purchase please return your item in original unused condition within 14 days from delivery date. Return items should be returned in its unused and unworn condition in their original packaging and a proof of purchase (copy of online order with order reference number).
Items will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise. Please note that return postage costs will have to be covered by you. Postage cost for returned items will only be refunded if the item was damaged or faulty.
Please note, a small charge for returned earrings will be made as the ear hooks will not be able to be resold due to health and safety.
Please allow 7 working days for the refund to be processed.
Returns (recorded or special delivery is recommended) should be posted to:
Brett and Leni Handcrafted Jewellery
Unit 6 West Stables